The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
Articles
How do I create & access my secondary FTP accounts ? Create your secondary FTP account via your control panel and then use these settings to login:...
Views: 9102
How do I create an FTP account for a user? Follow these steps: Login to your control panel Under the FTP Tab (near bottom right...
Views: 8290
How do I setup Anonymous FTP ? To log into your anonymous FTP account, you will need to connect to ftp://ftp.yourdomain.com with...
Views: 9522
I am getting stuck trying to upload, what do I do? We have seen erratic behavior with some users who were located behind some industry-standard...
Views: 7972
I uploaded a new version of a file, but I still get the old one? There are several reasons for this problem to occur. First, and most commonly, the file is likely...
Views: 8874
I use another FTP product. Is it compliant with your servers? In general, as long as the software package supports FTP, it will work without a glitch on our...
Views: 10306
I've uploaded my files but my site is not coming up in my browser? When you FTP into your account, you will see 5 folders (tmp, mail, public_html, public_ftp and...
Views: 7935
What FTP software should I use and where do I get it? We use and highly recommend CuteFTP from Globalscape, Inc., as it is very stable and highly...
Views: 8065
What is FTP? Much like HTTP is a protocol for viewing web pages and sites, FTP (File Transfer Protocol) is a...
Views: 8507
Will I have unlimited access to update my pages? You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your Web...
Views: 8346
