The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
Categories
Articles
SiteLock Plan DetailsThe various SiteLock Plans offered by Graficonet and their specifications are listed below:...
Views: 3738
What is SiteLock ?SiteLock is a cloud-based, website security solution for small businesses. It works as an early...
Views: 2205
Why will an SSL certificate not suffice ?An SSL certificate is used only to encrypt a connection between the browser and server to safely...
Views: 3280
How do I configure SiteLock for my website ? SiteLock is a cloud-based service and does not require any installation. Once provisioned for...
Views: 2333
What is SiteLock badge or TrustSeal ? What is SiteLock badge or TrustSeal? SiteLock badge or TrustSeal is a image that can be...
Views: 3385
What is Deep 360-Degree Site Scan ? Deep 360-Degree Site Scan checks all files susceptible to threats, including .css files, .js...
Views: 3287
What different types of scan are available ? Available types of scan include: Daily Malware Scan Daily FTP Scanning ...
Views: 2304
In case a site is infected, will the TrustSeal display threat notification to the visitors on site ?If a scan fails, site visitors will not be alerted to any problem. The TrustSeal will simply...
Views: 2283
What is SMART ?Secure Malware Alert and Removal Tool (SMART), if enabled, performs an in-depth site scan and...
Views: 3261
How will I know what changes SMART made to the website / What happens if the website breaks after SMART removed some code ? SiteLock provides a month's worth of change logs for your website. You can always restore the...
Views: 2296
What if SiteLock has incorrectly highlighted legitimate code as vulnerable / malicious ?It might be happen that certain code on the website looks vulnerable but it is still doing what...
Views: 3393
What is the purpose of Domain Verification ?The purpose of this verification is to ensure that the user indeed owns and controls the website....
Views: 3227
What is the purpose of Business Verification ?Business verification is a service offered by SiteLock where it verifies the phone number and...
Views: 3391
What is Reputation Monitoring ?SiteLock's Reputation Monitoring consists of the following components: Search Engine...
Views: 3382
What type of a Firewall is offered by SiteLock and how to set it up ? SiteLock offers a basic firewall to help block bot traffic which may harm the website. On logging...
Views: 4170
How is traffic routed back to the website after going through the Firewall ? You are required to specify the IP address of your website in the SiteLock Panel so that after...
Views: 3330
Can I configure the Firewall ? The Firewall is pre-configured, and no options are available within the SiteLock Panel to manage...
Views: 2022
Will SiteLock's Firewall block bots of search engines also ? Search engines use spiders to crawl and index websites. SiteLock's Firewall can distinguish good...
Views: 2252
What is a Content Delivery Network (CDN) ?A Content Delivery Network is a set of servers, spread across the world that cache your website....
Views: 2869
How can I set up CDN for my website ?You need to add a CNAME record to a sub-domain (www.mysite.com) to redirect to SiteLock's CDN....
Views: 2196
What products is SiteLock compatible with ?SiteLock is compatible with our reseller, vps and dedicated...
Views: 3272
Can I use a single SiteLock Order for multiple domain names ?No. A single SiteLock Order can be used for only a single domain name. Hence, separate SiteLock...
Views: 2941
Can the SiteLock Panel be accessed directly through a URL ?There is no way to access the SiteLock Panel directly through any URL. It can only be accessed...
Views: 3302
Is there a Money Back Guarantee for SiteLock Orders ?We are not offering any Money Back Guarantee for SiteLock Orders.
Views: 3438
How can the SiteLock Order be upgraded or downgraded ?There is no option to switch between different SiteLock Plans. The only alternative is to delete...
Views: 3378
What steps need to taken on receiving a threat alert ?On receiving a threat alert, login to the SiteLock Panel and view the details of the threat....
Views: 2754
I recently signed up for SiteLock and noticed that I am getting some empty submissions from some of the forms on my web site (Contact us, etc.) I recently signed up for SiteLock and noticed that I am getting some empty submissions from some...
Views: 4438
